It was 6 am when Marcus, a night shift supervisor, packed up to clock his team out from a long night shift.
He opened the Better Times App as always, but noticed he did not have connection as his phone had run out of data. He had clocked in around 6 pm and realised he had run out of data.
He knew that the clock in data at 6 pm the night before was safe and then remembered that Better Times has offline capability.
So, he simply clocked out his team and drove home safely. On returning home, his phone synced through wifi , and Marcus went to sleep happily with the knowledge that the data was captured and pushed onto the cloud-based portal for HR to process immediately.
On arriving at work that same morning, his newly appointed HR manager, Albert, noticed Marcus had incorrectly allocated the Site (cost center), but needed to correct this urgently as it was payroll day. Marcus was fast asleep and Albert needed help – Albert logged a support call to Better Fixed (the Better Times Support line) to help with …
- Fixing the scheduling conflict
- Adjust shift patterns
- Get back to work
“I couldn’t believe someone was there to help,” Albert said. “I mean, it was a real person and not a BOT. That’s when I knew we’d chosen the right system.”
At Better Times, we believe support should be:
- Human Powered
- Accessible
- Actually helpful
- Accurate with expectations
Want to experience support that’s always there when you need it? Let’s talk about how Better Times takes care of our clients.
P.S. Ask about our support response times during our call – they might surprise you!
Here for you,
