Privacy Policy

Last Updated: June 26, 2025

Better Times Pty (Ltd) (“we,” “our,” or “us”) is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website bettertimes.co.za (the “Website”), use our mobile applications (the “App”), or engage with our services (collectively, “Services” on the cloud based Portal).

1. Information We Collect

a. Information You Provide

• Account Data: Name, email, phone number, company name, payment details (if applicable).
• App Data: Profile info, preferences, support inquiries, survey responses, photographs, geo-location on clocking data.

b. Automated Collection

• Usage Metrics: App version, device type, OS, crash logs, performance data.
• Log Data: IP address, access timestamps, pages visited.
• Cookies & Similar Technologies (Website only): Browser type, session info, preferences.

c. Sensitive Permissions (Mobile App)

To enhance user experience, we may request access to:

• Camera: For capturing and uploading images.
• Microphone: For voice notes or support features.
• Contacts: To allow sharing or communication features.
• Storage: For saving app-generated files or media.
• Location:  For saving geo-location on coking in and clocking data.
  You can fully control these permissions through your device settings.

2. How We Use Your Information

We use data to:

• Create and manage your account
• Personalise service content
• Improve App performance and stability
• Provide customer support
• Send transactional messages (e.g., confirmations, updates)
• Notify you about changes, features, or optional promotions (only with consent)
• Comply with legal and security obligations

3. Legal Basis for Processing (GDPR/POPIA)

• Contract Performance: To fulfil service obligations (e.g., account management, billing).
• Consent: For marketing or optional features.
• Legitimate Interest: For security, fraud prevention, analytics.
• Legal Obligation: To comply with legal or regulatory requirements.

4. Data Sharing & Third Parties

We may share your information with:

• Service Providers: Hosting, payment processors, analytics, and support tools.
• Legal Authorities: To comply with legal obligations (e.g., court orders, investigations).
• Business Transfers: In case of mergers, acquisitions, or company reorganization—data may be transferred to the relevant successor.

Data shared is limited to what is necessary and governed by confidentiality obligations.

5. Retention Period

We retain personal data as long as needed to provide our Services, fulfil legal duties, resolve disputes, or enforce agreements. Afterward, data is securely archived and can be retrieved if/when necessary.

6. Security

We employ robust technical and organisational measures (e.g., encryption, secure servers, access controls) to protect your data. Although we strive for strong data protection, absolute security cannot be guaranteed.

7. International Transfer

Your data may be processed or stored in locations inside and outside South Africa. Where required, we ensure compliance with applicable data protection standards for international transfers (e.g., POPIA, GDPR).

8. Your Rights

Depending on your jurisdiction, you may:

• Access, correct, or delete your data
• Withdraw consent for processing
• Object to processing based on legitimate interest
• Request data portability
• Lodge a complaint with your data protection authority

To exercise these rights, contact us using the details in Section 13.

9. Children’s Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect data from this age group. If we discover such data was collected unintentionally, we will delete it promptly.

10. Service Provider Compliance

As distributed through Service Providers, we comply with all relevant  requirements, including:

• Disclosing data collection and usage
• Requesting only necessary permissions
• Ensuring transparency about in-app data handling and SDKs

11. Cookies & Tracking (Website)

We use cookies and similar technologies for:

• Essential website operation (e.g., login)
• Analytics (to improve site performance)
• Optional marketing (with your consent)

You may disable cookies through your browser, although some functionality may be impacted.

12. Analytics, Advertising & SDKs

We use reputable third-party tools (such as Google Analytics, Firebase) for analytics and crash reporting. These tools may collect device identifiers, usage data, and crash logs. Where applicable, consent is obtained, and data is handled under respective provider privacy terms.

13. Changes to This Policy

We may update this Privacy Policy occasionally. If changes are significant, we’ll notify you via the Website or App before they take effect. Continued use after update constitutes acceptance.

14. Contact Us

If you have any questions, requests, or concerns, please contact:

Email: info@bettertimes.co.za
Postal Address:
Better Times Pty Ltd
69 Nautilus Close, Atlantic Beach Estate
Melkbosstrand, 7441, South Africa We’re committed to transparency and data protection. Thank you for trusting Better Times with your information.